Coin PadX Help Center
A recovery phrase is a set of 12–24 words that gives full access to your wallet. Anyone who has it can restore your wallet and control your funds, so it must be stored securely and never shared.
If you lose your recovery phrase, you may permanently lose access to your wallet. Wallet providers cannot restore it for you, so keeping multiple secure offline backups is essential.
Transactions may remain pending due to network congestion or low fees. The blockchain must include your transaction in a block before it becomes confirmed.
Confirmation times vary by blockchain and fee level. Higher fees usually result in faster processing, while busy networks may slow confirmations down.
Transaction fees are paid to the network to process and validate your transaction. They help secure the blockchain and prevent spam.
Fees fluctuate based on network demand. When many users transact at the same time, fees rise; when activity is low, fees decrease.
You can use the wallet’s built‑in swap feature to exchange supported tokens. Swaps may involve network fees and price slippage depending on liquidity.
Slippage is the difference between the expected price and the final executed price of a swap. It occurs when market prices move quickly or liquidity is limited.
Some tokens require network fees in the blockchain’s native currency. For example, sending ERC‑20 tokens requires ETH to pay for gas.
Your wallet is secure as long as you protect your recovery phrase and device. Wallet providers cannot access your funds, so your security depends on your personal storage practices.